Resume

As a Senior IT & Security Engineer, I played a crucial role in managing and securing the company's IT infrastructure, both on-premises and in the cloud. My responsibilities spanned system administration, security, project management, application development, and budget management, requiring a broad and deep understanding of IT best practices, emerging technologies, and financial planning. I shared management responsibilities with the Senior Director of IT and led the System Administration team. Providing training, support and escalation to the Helpdesk Supervisor.

I played a critical role in maintaining, optimizing, and securing the company's IT infrastructure, spanning on-premises and cloud environments. Working closely with the IT Director as the sole other member of the IT team, I shared responsibility for all system, infrastructure, and helpdesk duties. My responsibilities encompassed system administration, network management, cloud services, application development, automation, and support, requiring a broad understanding of IT best practices and a proactive approach to problem-solving.

As a Network & Systems Engineer, I was responsible for the administration and management of all information systems within a mixed Windows and Apple environment. This included comprehensive oversight of the network and server infrastructure, as well as handling all day-to-day IT needs and helpdesk support. A key achievement in this role was facilitating a complex corporate split, requiring the migration of numerous critical services and applications.

I provided comprehensive IT solutions to a diverse portfolio of clients. My responsibilities encompassed strategic technology planning, infrastructure deployment, security compliance, proactive monitoring, and ongoing support for a wide range of technologies. This required a deep understanding of IT best practices, strong client communication skills, and the ability to manage multiple projects simultaneously.

As a Helpdesk II (Security) at New Ground (www.newground.com), I was responsible for the administration and management of information systems within a mixed Windows and Apple environment, with a strong focus on security. My role encompassed infrastructure support, end-user support, proactive monitoring, security policy implementation, and project leadership, requiring a broad understanding of IT best practices and a customer-centric approach.